Alerts & Outages

3/18-3/24/25: Softdocs Etrieve Degraded

• 3/24/25; 437 PM. This issue is RESOLVED
• 3/18/25; 352 PM. ISS staff are investigating an issue where accessing Softdocs Etrieve intermittently results in a “Bad Request” error. This does not happen all the time. We have a support ticket with the vendor, and it is confirmed to be an issue with Softdocs Etrieve.

2/27-3/7/25: Long Distance Calling Outage

• 3/7/25; 809 AM. This issue is RESOLVED.
• 3/6/25; 935 AM. We are in the same spot; but, we believe progress should be made over the next 24-hours.
• 3/5/25; 143 PM. The vendor reports some progress, but the issue persists.
• 452 PM. No status change. We are unable to make long distance calls. We are still working with the vendors.
• 3/4/25; 915 AM. No status change. We are unable to make long distance calls. We have escalated with the vendor to a higher priority. We do not have an estimated time for repair.
• 505 pm. The status has not changed. You can receive long distance calls but cannot make outgoing long distance calls. We are working with the vendor and providing feedback.
• 3/3/25; 829 AM. The status has not changed. We are waiting on the vendor.
• 434 PM. The issue persists. The vendor is still working on the issue. The next update will be 3/3/25.
• 104 PM. We received notification from the vendor, they are almost finished with the reconfiguration. As of now, long distance calling is still down.
• 2/28/25; 753 AM. Long distance calling is still down. ISS staff have fully engaged the vendor and are still working to restore services.
• 511 PM. Vendors have identified some settings that require updates. ISS Staff are working on updating the settings to restore services.The next update will be at 9:30 AM 2/28/25.
• 345 PM.ISS staff are investigating an issue with long distance calls. Users receive a fast, busy signal when placing long distance calls. We are able to receive long distance calls. The vendor is being engaged.

3/5/25: Respondus Lockdown Browser Degraded

• 505 PM. This issue is RESOLVED
• 243 PM. The hosting service for Respondus and the Lockdown Browser is currently degraded.

3/4-3/5/25: Highlander Ranch Outage

• 3/5/25; 753 AM: This issue is RESOLVED
• 3/4/25; 739 PM: Highlander Ranch is experiencing an outage in every building except the stables.

2/25/25: Informer Outage

• 444 PM: This issue is RESOLVED
• 437 PM: ISS staff are investigating issues with Informer.

2/7/25: Softdocs Etrieve Outage

• 217 PM: This issue is RESOLVED
• 115 PM: ISS staff are investigating an issue with Softdocs Etrieve. Some users cannot access the service. The vendor has been contacted.

1/31/25: Highlander Ranch Network Outage

• 938 AM: This issue is RESOLVED
• 913 AM: ISS staff are investigating a network outage at Highlander Ranch. Phones and internet services are currently down in the Maintenance Barn, the Arena, and Vet Tech.

1/7-1/14/25: Spring Brightspace Access

Brightspace accounts will be created 3 days before classes begin. Until then, you may see an error message when trying to log in.

1/10/25: McLennan Wi-Fi Degraded

• 1050 AM. This issue is RESOLVED.
• 901 AM. Vendor has been engaged.
• 818 AM. ISS staff are investigating reports of issues with the McLennan Wi-Fi network, trying to access network shares. 

12/9/24 - 1/6/25: Winter Mini-mester Brightspace Access

Course listings may not be available until 3  days before the semester's start date.

12/19/24 - 1/5/25: Holiday Emergency Alerts & Outages

Effective December 19, 2024 - January 5, 2025

If you experience an emergency outage (e.g. critical business issue) during this time, please contact MCC Police at (254) 299-8860.

MCC Police will notify ISS staff.