Alerts & Outages

To minimize disruptions, ISS monitors the health of IT systems and services. Should a service interruption occur, a notification will be posted to Tech Support.

Types of Alerts, Symbols & Descriptions

Types of alerts with symbols and descriptions
Alert Type Alert Symbol Alert Description
Normal Service Normal Service is functioning as expected.
Degraded Degraded Service Some service functions are downgraded. The service may still be used; however, some items may not work as expected.
Outage Service Outage Service is no longer functioning and is unusable.
Scam Scam Alert v2 Scam alert received. Be aware.
Maintenance Maintenance Service may not work as expected, during this time. Scheduled maintenance is published on Maintenance.

Past Alerts

Past, resolved issues, are listed below.


August


8/7/25: Softdocs Etrieve Degraded

  • 841 AM. This issue is RESOLVED.
  • 806 AM. ISS staff are working on an issue logging into Softdocs Etrieve.

July


7/22/25: SharePoint (sharepoint.mclennan.edu) Outage

  • 1159 AM. This issue is RESOLVED.
  • 922 AM. ISS staff are working on an issue that caused SharePoint to go down.

7/21/25: SharePoint (sharepoint.mclennan.edu) Degraded

  • 1038 AM. SharePoint will only be available via VPN (virtual private network) and from on campus until further notice.

7/17/25: Internet Outage

  • 1202 PM. This issue is RESOLVED.
  • 1148 AM. ISS staff are investigating an internet outage.

7/16/25: Emails Outside MCC not Being Delivered

  • 1032 AM. This issue is RESOLVED
  • 936 AM. The vendor reported a fix has been implemented. We are beginning to see email from external sources trickle in. When email outages happen an incredible queue builds and it can take some time for that queue to empty. Some tests have shown it to take more than 15-minutes to receive email right now. And, older email could take as long as an hour. 
  • 855 AM. Barracuda (our vendor) is having a major outage in four regions including ours. We are monitoring the situation.
  • 844 AM. ISS staff are investigating an issue with emails coming from outside of MCC not being delivered. 

7/14/25: Informer Outage

  • 833 AM. This issue is RESOLVED.
  • 808 AM. ISS staff are investigating the log in issue with informer.

7/8/25: Informer Outage

  • 1109 AM. This issue is RESOLVED.
  • 1019 AM. ISS staff are working on a log in issue with Informer. We have engaged the vendor.

7/7/25: Softdocs Etrieve Degraded

  • 1148 AM. This issue is RESOLVED.
  • 911 AM. ISS staff are investigating an issue with some Softdocs Etrieve forms not loading information for some fields. We have engaged the vendor.

7/4/25: Authentication Outage

  • 143 AM. This issue is RESOLVED.
  • 126 AM. ISS staff are investigating an issue preventing people from logging into several services including Brightspace, Softdocs Etrieve, and Pharos 360 (Insight).

June


6/11-6/12/25: Highlander Ranch Power Outage 

  • 6/12; 505 PM. Power and network is restored. This issue is RESOLVED.
  • 6/11; 819 PM. There is a power outage at the ranch and the battery backups have been exhausted. They are without power and the network is also down.

6/4/25: Informer Outage

  • 825 AM. This issue is RESOLVED.
  • 731 AM. ISS staff are investigating issues Informer.

Last updated: 8/7/2025

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