Alerts & Outages
To minimize disruptions, ISS monitors the health of IT systems and services. Should a service interruption occur, a notification will be posted to Tech Support.
Types of Alerts, Symbols & Descriptions
| Alert Type | Alert Symbol | Alert Description |
|---|---|---|
| Normal |  |
Service is functioning as expected. |
| Degraded |  |
Some service functions are downgraded. The service may still be used; however, some items may not work as expected. |
| Outage |  |
Service is no longer functioning and is unusable. |
| Scam |  |
Scam alert received. Be aware. |
| Maintenance |  |
Service may not work as expected, during this time. Scheduled maintenance is published on Maintenance. |
Past Alerts
Past, resolved issues, are listed below.
December
12/11/24: Main MCC Website Outage
- 1027 AM. This issue is RESOLVED.
- 1016 AM. ISS staff are investigating an issue related to an outage with the main MCC website. The vendor has been engaged.
12/10/24: Informer Outage
- 1130 AM. This issue is RESOLVED.
- 1110 AM. ISS staff are investigating in issue related to an Informer outage.
12/9/24: MyMCC Degradation
- 1151 AM. This issue is RESOLVED.
- 11 AM. ISS continues to work with the vendor. This is the last hourly update. We will communicate, next, when we know more from the vendor.
- 10 AM. ISS is working with a vendor to resolve the last piece of an issue. When an Advisor chooses a student, under the advising tab, and they click on View Details, there is an option title "Progress". This is not loading in MyMCC. All of the other options should load properly. Next Update will be at 11 AM.
- 852 AM. ISS has identified an issue with portions of MyMCC. We are currently working on restoring full functionality to the service. Next update will be at 10 AM.
11/4-12/9/24: Winter Mini-mester & Spring Brightspace Access
New Students: Access to Brightspace may be delayed for up to 2 business days after registration.
Course listings may not be available until 1-2 days before the semester's start date.
12/3-12/9/24: Liberal Arts (LA) & Faculty Office (FO) Power Outage
- 636 AM. This issue is RESOLVED.
- 111 PM. ISS staff have been made aware of a power outage in the LA and FO Buildings. All technology resources, in these buildings, are unavailable until power can be restored.
November
11/18/24: Highlander Ranch Network & Power Outage
- 318 PM. This issue is RESOLVED.
- 316 PM. Network connectivity has been restored.
- 255 PM. Power is restored. Network is still DOWN.
- 913 AM. All of Highlander Ranch power and network is currently DOWN.
11/12/24: Main MCC Website Search Outage
- 1143 am. This issue is RESOLVED
- 835 am. ISS staff are investigating a search issue on the main MCC website. A search returns a 'No Results' message. We are working with the vendor to resolve the issue.
11/8/24: Outlook Email Outage
- 916 am. This issue is RESOLVED
- 908 am. ISS staff are investigating an issue with Outlook email. Web browser email service is still active.
11/7/24: Fraud Alert - Scam Email
ISS staff were recently made aware of a phishing scam targeting McLennan Community College (MCC) accounts, with a false part-time job opportunity with UNICEF.
Subject: Job opportunity or job opportunity
From: Uzair Ahmad
The email is FRAUDULENT. If you received this, DO NOT respond to the email, please delete. The Cybersecurity Team strongly advises you to contact relevant departments, by telephone, for verification. STAY VIGILANT.
If you responded or acted on the fraudulent email, and/or feel you have been victimized, please contact the MCC Police Department at (254) 299-8860 to report the crime.
October
10/21-10/25/24: Fall (Second 8-weeks) Brightspace Access
New Students: Access to Brightspace may be delayed for up to two (2) business days after registration.
Course changes (late registration, registration on the 1st day of class, late enrollment and course add/change/drop) may take up to two (2) business days to update/show in Brightspace.
10/18/24:Telephone System Outage
- 1058 am. This issue is RESOLVED.
- 1037 am. ISS staff are investigating an issue with the phone system. Internal calling is working. Calls to or from non-MCC numbers are failing.
10/7-10/13/24: Fraud Alert - Scam Email
ISS staff were recently made aware of a phishing scam targeting McLennan Community College (MCC) student email accounts, with a false job opportunity for student interns.
Subject: Remote Advanced Internship Program at MCC.
The email is FRAUDULENT and NOT from MCC. If you received this, DO NOT respond to the email, please delete. The Cybersecurity Team strongly advises students to contact relevant departments, by telephone, for verification. STAY VIGILANT.
If you responded to or acted on the fraudulent email, and/or feel you have been victimized, please contact the MCC Police Department at (254) 299-8860 to report the crime.
10/7-10/8/24: Outbound Long Distance Calling Outage
- 10/8; 755 am. This issue is RESOLVED.
- 315 pm. ISS Staff are continuing to troubleshoot the long distance connectivity issue with our long distance and telecom providers. We will provide an update once this issue is resolved.
- 1157 am. ISS staff continue to troubleshoot the long distance connectivity issues with our long distance telecom providers.
- 1010 am. ISS staff are investigating an issue with making long distance calls - users receive a busy signal. We are able to receive long distance calls. The vendor is being engaged.
Last updated: 12/11/2024