Alerts & Outages
To minimize disruptions, ISS monitors the health of IT systems and services. Should a service interruption occur, a notification will be posted to Tech Support.
Types of Alerts, Symbols & Descriptions
| Alert Type | Alert Symbol | Alert Description |
|---|---|---|
| Normal |  |
Service is functioning as expected. |
| Degraded |  |
Some service functions are downgraded. The service may still be used; however, some items may not work as expected. |
| Outage |  |
Service is no longer functioning and is unusable. |
| Scam |  |
Scam alert received. Be aware. |
| Maintenance |  |
Service may not work as expected, during this time. Scheduled maintenance is published on Maintenance. |
Past Alerts
Past, resolved issues, are listed below.
February
2/7/25: Softdocs Etrieve Outage
- 217 PM: This issue is RESOLVED
- 115 PM: ISS staff are investigating an issue with Softdocs Etrieve. Some users cannot access the service. The vendor has been contacted.
January
1/31/25: Highlander Ranch Network Outage
- 938 AM: This issue is RESOLVED
- 913 AM: ISS staff are investigating a network outage at Highlander Ranch. Phones and internet services are currently down in the Maintenance Barn, the Arena, and Vet Tech.
1/7-1/14/25: Spring Brightspace Access
Brightspace accounts will be created 3 days before classes begin. Until then, you may see an error message when trying to log in.
1/10/25: McLennan Wi-Fi Degraded
- 1050 am. This issue is RESOLVED.
- 901 am. Vendor has been engaged.
- 818 am. ISS staff are investigating reports of issues with the McLennan Wi-Fi network, trying to access network shares.
12/9/24 - 1/6/25: Winter Mini-mester Brightspace Access
Course listings may not be available until 3 days before the semester's start date.
12/19/24 - 1/5/25: Holiday Emergency Alerts & Outages
Effective December 19, 2024 - January 5, 2025
If you experience an emergency outage (e.g. critical business issue) during this time, please contact MCC Police at (254) 299-8860.
MCC Police will notify ISS staff.
December
12/11/24: Main MCC Website Outage
- 1027 AM. This issue is RESOLVED.
- 1016 AM. ISS staff are investigating an issue related to an outage with the main MCC website. The vendor has been engaged.
12/10/24: Informer Outage
- 1130 AM. This issue is RESOLVED.
- 1110 AM. ISS staff are investigating in issue related to an Informer outage.
12/9/24: MyMCC Degradation
- 1151 AM. This issue is RESOLVED.
- 11 AM. ISS continues to work with the vendor. This is the last hourly update. We will communicate, next, when we know more from the vendor.
- 10 AM. ISS is working with a vendor to resolve the last piece of an issue. When an Advisor chooses a student, under the advising tab, and they click on View Details, there is an option title "Progress". This is not loading in MyMCC. All of the other options should load properly. Next Update will be at 11 AM.
- 852 AM. ISS has identified an issue with portions of MyMCC. We are currently working on restoring full functionality to the service. Next update will be at 10 AM.
11/4-12/9/24: Winter Mini-mester & Spring Brightspace Access
New Students: Access to Brightspace may be delayed for up to 2 business days after registration.
Course listings may not be available until 1-2 days before the semester's start date.
12/3-12/9/24: Liberal Arts (LA) & Faculty Office (FO) Power Outage
- 636 AM. This issue is RESOLVED.
- 111 PM. ISS staff have been made aware of a power outage in the LA and FO Buildings. All technology resources, in these buildings, are unavailable until power can be restored.
Last updated: 2/7/2025