Alerts & Outages

To minimize disruptions, ISS monitors the health of IT systems and services. Should a service interruption occur, a notification will be posted to Tech Support. Past, resolved issues, are listed below.

April

  1. 4/21-4/22/26: IT Hub Outage
    • 4/22, 12:24 PM: This issue is RESOLVED.IT Hub has been successfully restored from a backup and is now accessible at https://ithub.mclennan.edu/ or by selecting the IT Hub: Help & How-Tos button at https://www.mclennan.edu/tech-support/. Please note that there is some data loss. As a result, some articles may be missing or may appear different than before. ISS is actively working to review and update articles as quickly as possible.
    • 3:08 PM: information System & Services Technical Support page is live at https://www.mclennan.edu/tech-support/. Links to Tech Support page from https://www.mclennan.edu/index.html are active. We are still working on IT Hub.
    • 4/21, 9:55 AM: IT Hub is currently down. We are investigating and will report back when more details are available.
  2. 4/20/26: Ricoh Printer Outage
    • 10:04 AM: This issue is RESOLVED.
    • 8:44 AM: ISS is aware that the Ricoh printers are having issues connecting to the server. We are investigating and will report back when more details are available.
  3. 4/11/26: Network Degraded
    • 12:12 PM: This issue is RESOLVED.
    • 11:20 AM: The situation has not changed since the last update. The team continues to troubleshoot and get primary equipment back online.
    • 10:46 AM: ISS staff are still working to determine the root cause. You may see intermittent connectivity while we work on the issue.
    • 10:09 AM: ISS staff have implemented a fix. We are still testing and monitoring to ensure the stability of the fix. We are not upgraded to DEGRADED. You may see intermittent access at this time.
    • 9:51 AM: The issue is still ongoing. ISS staff have identified the problem and are working on a fix.
    • 9:19 AM: The issue is still ongoing. ISS staff have isolated the issue to specific hardware and are working to determine the issue.
    • 8:37 AM: We are also receiving reports that Brightspace is not available. We believe this could be due to the issues on campus. ISS staff are working on the problem. We do not have an ETA at this time. We will communicate as fast as we can as things change.
    • 8:28 AM: ISS staff are investigating reports of a network outage on campus. Services affected include MYMCC, WiFi, and internet access. Brightspace and email are not affected.
  4. 4/10/26: Community Service Center (CSC) Network Degraded
    • 8:45 AM: This issue is RESOLVED.
    • 7:55 AM: ISS is aware that network connectivity in the Community Service Center (CSC) has been degraded. This affects both Wi-Fi and hard-wired connected devices. Our Infrastructure team is actively working on replacing a primary switch controlling the network in this building. Another update will be sent after maintenance is complete.

March

  1. 3/30/26: Cadence Mongoose Outage
    • 9:30 AM: This issue is RESOLVED.
    • 8:27 AM: ISS staff have identified an issue preventing people from logging into Cadence Mongoose. We are engaging the vendor.
  2. 3/24-3/30/26: Ricoh Printing Degraded
    • 3/30: This issue is RESOLVED.
    • 3/26, 7:18 AM: ISS has implemented a solution for printing to Ricoh printers. When selecting a print destination, your new default should be \\PapercutSvr26\Ricoh-Printers. You should also notice that the interface of each Ricoh printer is slightly different. This is normal due to firmware updates.
    • 3/25, 12:09 PM: We are still experiencing several issues with the Ricoh printers, and we are in contact with the vendor. We apologize for this inconvenience.
    • 3/24, 8:56 AM: ISS is receiving reports that certain Ricoh printers are not working. We are investigating the root cause and will report more information as it becomes available.
  3. 3/17/26: Guest WiFi Outage
    • 2:47 PM: This issue is RESOLVED.
    • 1:27 PM: ISS staff are investigating reports of users unable to connect to the Guest WiFi network. Updates will be sent as more information becomes available.
  4. 3/16/26: Michaelis Academic Center (MAC) Network Outage
    • 2:43 PM: This issue is RESOLVED.
    • 11:18 AM: ISS staff are investigating issues with the Network at the Michaelis Academic Center (MAC) affecting the internet, telephones, Wi-Fi and printing.

Last updated: 5/1/2026

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