Alerts & Outages
To minimize disruptions, ISS monitors the health of IT systems and services. Should a service interruption occur, a notification will be posted to Tech Support.
Alert Descriptions
| Alert Type | Alert Symbol | Alert Description |
|---|---|---|
| Normal |  |
Service is functioning as expected. |
| Degraded |  |
Some service functions are downgraded. The service may still be used; however, some items may not work as expected. |
| Outage |  |
Service is no longer functioning and is unusable. |
| Scam |  |
Scam alert received. Be aware. |
| Maintenance |  |
Service may not work as expected, during this time. Scheduled maintenance is published on Maintenance. |
Past Alerts
Past issues, resolved over the last few months, are listed below.
6/18/24: Softdocs Etrieve Outage
- 810 am. This issue is RESOLVED
- 732 am. ISS staff are investigating issues with Softdocs Etrieve. After login, you may be seeing a “Sorry, the site is currently down” message. We have engaged the vendor.
6/3-6/9/24: Summer I Brightspace Access
New Students: Access to Brightspace may be delayed for several days, after registration.
Course changes (late registration, registration on the 1st day of class, late enrollment and course add/change/drop) may take up to 24 business hours to update/show in Brightspace.
5/30/24: Help Desk Ticket (KACE) Server Maintenance (2 of 2) Reminder
June 1, 2024, scheduled maintenance will cause the Help Desk Ticket System to be down.
During this time , all users will be unable to access the ticketing system. All methods used to generate tickets will fail to generate tickets until the maintenance is complete.
5/23/24: Switch Outage: Liberal Arts Bldg & Cameron Drive Parking Garage
- 1205 pm. This issue is RESOLVED
- 1052 am. ISS Staff are investigating switch outages in the Liberal Arts (LA) building, on the 2nd floor and in Cameron Drive Parking Garage, on the 3rd floor.
5/20/24: Highlander Ranch: Vet Tech, Arena and Maintenance Areas Outage
- 1033 am. This issue is RESOLVED
- 945 am. ISS staff are investigating a network outage at Highlander Ranch affecting Vet Tech, the Arena and Maintenance areas. Access to email and phones are currently down.
5/16/24: Help Desk Ticket (KACE) Server Maintenance (1 of 2) Reminder
May 18, 2024, scheduled maintenance will cause the Help Desk Ticket System to be down.
During this time , all users will be unable to access the ticketing system. All methods used to generate tickets will fail to generate tickets until the maintenance is complete.
5/12-5/15/24: Highlander Ranch Outage
- 525 pm. This issue is RESOLVED
- 520 pm. Connectivity has been restored, and we are operating on a backup circuit. Vendors are being engaged to restore the primary circuit.
- 5/15; 1012 am. Vendor is onsite troubleshooting equipment. Next update: 5/16 at 10 am.
- 5/14; 935 am. Vendor is onsite to install necessary equipment. Next update: 5/15 at 10 am.
- 5/13; 951 am. Parts are needed and expected to arrive tomorrow, 5/14. Next update: 5/14 at 10 am.
- 5/12; 916 pm. ISS staff are investigating a network outage at Highlander Ranch. Access to all resources including: email, phones, and Brightspace are currently down. The vendor has been engaged. Next update: 5/13 at 10 am.
5/14/24: Switch Loop Outage
- 12 pm. This issue is RESOLVED
- 852 am. ISS staff are investigating a switch loop outage, in the LTC building. It is mainly affecting the student lab computers, on the 2nd and 3rd floors.
4/7/24: Students Unable to Access Brightspace
- 122 pm. This issue is RESOLVED
- 1246 pm. ISS staff have identified the fix and estimate it will take 2 hours to complete.
- 1226 pm. ISS staff have identified an issue preventing students from logging into Brightspace. We are working on the issue.
4/1/24: Password Reset Email Degraded
- 431 pm. This issue is RESOLVED
- 1210 pm. The password reset email is still delayed. It is now taking about 15 minutes to receive the link (in the email) to reset your password.
- 848 am. ISS is aware there is a delay in the the password reset email. It may take up to an hour, to receive the link (in the email) to reset your password.
3/19/24: Softdocs Etrieve Outage
- 1013 am. Softdocs Etrieve service has been restored. This issue is RESOLVED.
- 934 am. The vendor confirmed the issue, and they are working to restore services. We do not have an estimated time to restoration.
- 906 am. Softdocs Etrieve support is actively working to get the site back online.
- 813 am. ISS staff identified an issue with Softdocs Etrieve and are engaging the vendor.
3/14/24: Internet Outage
- 311 pm. The network connection has been restored. This issue is RESOLVED.
- 3 pm. ISS is aware of an issue with our Internet provider. The vendor is being contacted for this outage. Outside resources will not be available. Internal sites (such as SharePoint) may still work. Other services such as internal email (such as inter-departmental) will still function. Email that goes to the outside of the McLennan network will not be sent or received.
3/5/24: Cisco Finesse Outage
- 910 am. This issue is RESOLVED.
- 750 am. ISS staff have identified an issue with the Cisco Finesse system. This impacts the main department contact phone numbers, across campus.
3/5/24: Power Switch Outage
Scheduled maintenance will cause power to be disrupted for the Main Campus, MCC Foundation, ESEC, Highlands Gym, and Highlander Ranch.
All IT Services including: Brightspace, employee email, and phones will be down.
All Help Desk Tickets (KACE), submitted during this time, may be lost without a response.
Last updated: 6/18/2024