Alerts & Outages

11/18/24: Highlander Ranch Network & Power Outage

• 318 PM. This issue is RESOLVED.
• 316 PM. Network connectivity has been restored.
• 255 PM. Power is restored. Network is still DOWN.
• 913 AM. All of Highlander Ranch power and network is currently DOWN.

11/12/24: Main MCC Website Search Outage

• 1143 am. This issue is RESOLVED
• 835 am. ISS staff are investigating a search issue on the main MCC website. A search returns a 'No Results' message. We are working with the vendor to resolve the issue.

11/8/24: Outlook Email Outage

• 916 am. This issue is RESOLVED
• 908 am. ISS staff are investigating an issue with Outlook email. Web browser email service is still active.

11/7/24: Fraud Alert - Scam Email

ISS staff were recently made aware of a phishing scam targeting McLennan Community College (MCC) accounts, with a false part-time job opportunity with UNICEF.

Subject: Job opportunity or job opportunity

From: Uzair Ahmad

The email is FRAUDULENT. If you received this, DO NOT respond to the email, please delete. The Cybersecurity Team strongly advises you to contact relevant departments, by telephone, for verification. STAY VIGILANT.

If you responded or acted on the fraudulent email, and/or feel you have been victimized, please contact the MCC Police Department at (254) 299-8860 to report the crime.

10/21-10/25/24: Fall (Second 8-weeks) Brightspace Access

New Students: Access to Brightspace may be delayed for  up to two (2) business days after registration.

Course changes  (late registration, registration on the 1st day of class, late enrollment and course add/change/drop) may take  up to two (2) business days to update/show in Brightspace.

10/18/24:Telephone System Outage

• 1058 am. This issue is RESOLVED.
• 1037 am. ISS staff are investigating an issue with the phone system. Internal calling is working. Calls to or from non-MCC numbers are failing.

10/7-10/13/24: Fraud Alert - Scam Email

ISS staff were recently made aware of a phishing scam targeting McLennan Community College (MCC) student email accounts, with a false job opportunity for student interns.

Subject: Remote Advanced Internship Program at MCC.

The email is FRAUDULENT and NOT from MCC. If you received this, DO NOT respond to the email, please delete. The Cybersecurity Team strongly advises students to contact relevant departments, by telephone, for verification. STAY VIGILANT.

If you responded to or acted on the fraudulent email, and/or feel you have been victimized, please contact the MCC Police Department at (254) 299-8860 to report the crime.

10/7-10/8/24: Outbound Long Distance Calling Outage

• 10/8; 755 am. This issue is RESOLVED.
• 315 pm. ISS Staff are continuing to troubleshoot the long distance connectivity issue with our long distance and telecom providers. We will provide an update once this issue is resolved.
• 1157 am. ISS staff continue to troubleshoot the long distance connectivity issues with our long distance telecom providers.
• 1010 am. ISS staff are investigating an issue with making long distance calls - users receive a busy signal. We are able to receive long distance calls. The vendor is being engaged.

9/25/24:  Main Website Outage

• 831 am. This issue is RESOLVED.
• 739 am.  ISS staff are investigating an outage of the main website . 

9/12/24:  SSO Server (idp.mclennan.edu) Outage

• 807 am. This issue is RESOLVED.
• 745 am.  ISS staff have identified an issue preventing students and staff from logging into services using the idp.mclennan.edu single sign on server (SSO). We are working on the issue. ISS will report when services are restored.
  • The following services are affected: Award Spring, Evaluation Kit (Watermark), EZProxy, Guardian Conduct, KnowBe4, LinkedIn Learning, Registerblast, SPOL, Upswing, The Atlantic, Parchment, Cadence, Cascade CMS, Comevo 

9/5/24: Campus Network Outage

• 148 pm. This issue is RESOLVED.
• 125 pm. Remediation is almost complete. The following buildings are still affected: 
  • Math (MATH) and Wellness & Fitness (WF)
• 102 pm. Remediation continues. The following buildings are still affected: 
  • Cameron Drive Parking Garage (CD PG)
  • Community Services Center (CSC) Cosmetology
  • Learning Technology Center (LTC)
  • Math (MATH) and Wellness & Fitness (WF)
• 1254 pm. Remediation continues. The following buildings are still affected: 
  • Cameron Drive Parking Garage (CD PG)
  • Community Services Center (CSC) Cosmetology
  • Learning Technology Center (LTC)
  • Math (MATH) and Wellness & Fitness (WF)
• 1221 pm. Remediation continues. The following buildings are still affected: 
  • Ball Performing Arts Center (BPAC)
  • Cameron Drive Parking Garage (CD PG)
  • Community Services Center (CSC) Cosmetology
  • Learning Technology Center (LTC)
  • Math (MATH), Wellness & Fitness (WF)
  • Music and Theater Arts (MTA)
  • Student Services (SS)
• 1150 am. ISS staff continue remediation buildings. The following buildings are still affected: 
  • Ball Performing Arts Center (BPAC)
  • Cameron Drive Parking Garage (CD PG)
  • Community Services Center (CSC) Cosmetology
  • Enrollment Services Center (ESC)
  • MCC Foundation (MCCF)
  • Health Professions (HP)
  • HP Nursing (HPN)
  • Liberal Arts (LA)
  • Lecture Hall (LH)
  • Learning Technology Center (LTC)
  • Michaelis Academic Center (MAC)
  • Music and Theater Arts (MTA)
  • Math (MATH), Wellness & Fitness (WF)
  • Student Services (SS)
• 1118 am. ISS staff have determined the cause, and remediation is underway. We do not have an estimated time to resolution. Staff are working as fast as possible.
• 1057 am. ISS staff are investigating reports of a campus network outage. The following buildings are affected: 
  • Administration (ADM)
  • Ball Performing Arts Center (BPAC)
  • Business Technology (BT)
  • Cameron Drive Parking Garage (CD PG)
  • Community Services Center (CSC) Cosmetology
  • Enrollment Services Center (ESC)
  • MCC Foundation (MCCF)
  • Health Professions (HP)
  • HP Nursing (HPN)
  • Liberal Arts (LA)
  • Lecture Hall (LH)
  • Learning Technology Center (LTC)
  • Michaelis Academic Center (MAC)
  • Music and Theater Arts (MTA)
  • Mathematics (MATH), Wellness & Fitness (WF)
  • Student Services (SS)