Alerts & Outages

To minimize disruptions, ISS monitors the health of IT systems and services. Should a service interruption occur, a notification will be posted to Tech Support. Past, resolved issues, are listed below.

August

  1. 8/18/26: Softdocs Etrieve Degraded
    • 12:39 PM:This issue is RESOLVED.
    • 10:13 AM: Softdocs Etrieve is experiencing an issue this morning, and it is causing degraded performance. The vendor has identified the issue and is testing the fix.
  2. 8/13/26: MyMCC Degraded
    • 9:44 AM:This issue is RESOLVED.
    • 9:41 AM: The maintenance is complete. ISS staff are evaluating and testing to confirm the issue is resolved.
    • 9:34 AM: MyMCC is undergoing an emergency maintenance starting now for a full restart. We will notify once it is back online.
    • 9:14 AM: ISS staff are investigating issues with MyMCC being slow. Some students/employees may be unable to login. We are working to resolve the issue.

July

  1. No Alerts or Outages
    • No alerts or outages to report for July 2026.

June

  1. 6/15/26: Cisco Finesse Degraded
    • 9:42 AM: This issue is RESOLVED.
    • 8:53 AM: ISS staff are investigating issues with Cisco Finesse. Some employees may be unable to login. We are working on this issue.

Last updated: 8/18/2026

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