Maintenance
Maintenance is required to keep Information Systems & Services (ISS) in good working order. Maintenance may be disruptive or non-disruptive.
Maintenance Descriptions
| Maintenance Type | Maintenance Description |
|---|---|
| Disruptive | Service will be down or in a degraded state. |
| Non-Disruptive | Service outages or degradations are not expected. However, accessing the system during the maintenance could see slower responses, inconsistent or incorrect display data, and/or page load failures. |
Upcoming Maintenance
Scheduled maintenance, over the next 3 months is listed below.
June 2024
Saturday, June 1 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Saturday, June 1 | 4 AM - 10 AM | Disruptive
Help Desk System (KACE) Server Maintenance 2 of 2
- Maintenance will be performed to upgrade the Help Desk ticketing system to the most recent software version.
- During this time, all users will be unable to access the ticketing system and all methods used to generate tickets will fail to generate tickets until the maintenance is complete.
Wednesday, June 5 | 7 PM - 710 PM (approximate) | Disruptive
Colleague Emergency Maintenance
- Patches will be installed to enable features for Financial Aid, to allow them to complete a report requirement.
- Disruptive for the following services:
- Colleague (Admissions, Financial Aid, Registration, Payroll, etc.)
- Informer (Reporting)
- Self-Service (Billing, Admissions, Registration, Requisitions)
- WebAdvisor (Registration, Timesheets)
Saturday, June 8 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Thursday, June 13 | 1020 AM | Disruptive
Microsoft Outlook Emergency Maintenance
- Software will be updated to address a zero-day security vulnerability with Microsoft Outlook. You may see your office applications pause and restart without interaction from you.
Saturday, June 15 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Saturday, June 22 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Saturday, June 29 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
July 2024
Saturday, July 6 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Saturday, July 13 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Saturday, July 20 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Saturday, July 27 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
August 2024
Saturday, August 3 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Saturday, August 10 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Saturday, August 17 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Saturday, August 24 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Saturday, August 31 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Last updated 6/13/2024
Contact Hours
Questions?