Past Maintenance
Maintenance completed, over the last 3 months, is listed below.
May 2024
Saturday, May 4 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Saturday, May 11 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Saturday, May 18 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Saturday, May 18 | 4 AM - 10 AM | Disruptive
Help Desk System (KACE) Server Maintenance 1 of 2
- Maintenance will be performed to upgrade the Help Desk ticketing system to the most recent software version. This will take place on two separate days, two weeks apart, to ensure campus devices which communicate with the ticketing system will continue to be able to communicate throughout the upgrade process.
- During this time, all users will be unable to access the ticketing system and all methods used to generate tickets will fail to generate tickets until the maintenance is complete.
Saturday, May 25 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
April 2024
Saturday, April 6 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Wednesday, April 10 | 5PM | Non-Disruptive
Colleague Financial Aid Maintenance
- Ellucian software released a patch to resolve issues with the 2024-2025 ISIR Processing Updates around the FASFA process. Maintenance needs to be completed to install the updates.
Saturday, April 11 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Saturday, April 20 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Saturday, April 27 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Saturday, April 27 | 10 PM - 12 AM | Non-Disruptive
Colleague, Self-Service, & WebAdvisor Maintenance
- Ellucian software updates and patches deliver resolutions for several change requests, new forms, and new or updated programs. Review the Patch Doc (via SharePoint) for information regarding the patch and task assignments.
March 2024
Saturday, March 2 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Tuesday, March 5 | 8 AM - 4 PM | Disruptive
Power Switch Maintenance
- Maintenance will be performed on a main power switch and will cause power to be disrupted for all campus sites, including: Main Campus, MCC Foundation, ESEC, Highlands Gym, and Highlander Ranch.
- Disruptive for the following services:
- Brightspace
- Employee Email
- Phones
- All Help Desk Tickets (KACE), submitted during this time, may be lost without a response.
Saturday, March 9 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Saturday, March 16 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Wednesday, March 20 | 8 AM - 4 PM | Disruptive
Emergency Call Boxes (Highlander Drive Parking Garage) Maintenance
- The emergency call boxes in the Highlander Drive Parking Garage (HDPG) will be updated from analog to Session Initiation Protocol (SIP).
- Disruptive for the HDPG emergency call boxes only.
Saturday, March 23 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Friday, March 29 | 2 AM - 11 AM | Disruptive
Colleague, Self-Service, & WebAdvisor Maintenance
- Ellucian software has released updates and patches to deliver mandated changes surrounding the FASFA process. This also includes an operating system (OS) upgrade for the Colleague Server to accommodate these changes.
Saturday, March 30 | 4 AM - 430 AM | Disruptive
Softdocs Etrieve Maintenance
- Automated maintenance will be performed to update the latest features of the system.
Last updated 6/3/2024
Contact Hours
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