01-24-Welcome Back Tech Tips

Welcome Back to Campus: Tech Tips

January 2, 2024

Welcome Back Tech Tips

Welcome back to campus!

Returning after a long break may not be easy and getting back to your routine may feel difficult. We want to make sure you know what steps to take and who to contact if you run into any Tech Support issues.

Tech Assistance

Below are some reminders, tips and links to resolve common issues. If you need technical assistance, you may request this support by calling: MCC Help Desk at 254-299-8077/ext 8077 or visiting the Tech Support webpage to create a ticket.

Prioritization

Volume will be heightened with everyone slowly returning back to campus. Student-facing service requests and classroom preparation requests will be prioritized first. All other faculty/staff requests will be processed in the order they are received.

Account Reminders

Account Locked

Try the 'Unlock Account' (IT Resources & Services page) - this may only be completed every 24 hours.

Change My Password Button Not Working

Delete the MCC password reset email, close your browser (or restart your device) – then ‘try to Unlock Account’ (IT Resources & Services page).

Password Reset Email Incorrect

Contact the Help Desk.

Brightspace Reminders

New Student Access

Must wait 24 hours AFTER registration, for access to be available.

Courses

May take up to 24 hours, AFTER registration, to show in Brightspace.
Only courses, for the CURRENT semester, will be available in Brightspace

Future Courses/Semester

Will NOT be available until 1-2 days prior to the class start date.

Technical Support

Excluding login issues, contact Brightspace 24/7:

Call: 1-877-325-7778
Tech or Chat Support: https://community.brightspace.com/support/s/contactsupport

MyMCC Reminders

Account Disabled

Too many login attempts, contact the Help Desk for assistance.

Login Issues

Try resetting your MCC password.

Passwords

Special characters are not supported - ONLY use numbers and letters.

Office/Extension # Changes

Faculty/Staff - submit the change via MyMCC to ensure the Online Directory is updated and applicable individuals are notified.

Classroom Technology Tips

Audio Not Working

Verify 'MUTE' is off on touch panel
On podium computer, click the speaker icon to see playback device selected
- Verify 'ExtronScalerD' is selected
- If not selected, click the arrow next to the device and select
- If 'ExtronScaleD' not listed, restart the podium computer - follow the steps to select

Image Not Displaying on Podium Computer

Verify the monitor is on - press the 'Power' button (bottom, right-hand side of the screen)

Image Displaying on Projector Screen but NOT on Monitor

Press Windows Key (Windows logo) + P
Release the keys once the side menu appears - select 'Duplicate'

Projector Not Displaying Podium Computer Screen

Select 'On' from the touch panel, then select PC
On podium computer, press Windows key (Windows logo) + P
Release the keys once the side menu appears - select 'Duplicate'
Issue not resolved?
- Right-click empty area of the desktop and select 'Display Settings'
- Under 'Multiple displays' (at the bottom), click the drop-down and select 'Duplicate these displays'