IT Resources & Services

Please find available IT Resources and Services, based on your current status:

Current Students, Faculty & Staff

  • Account & Password: Current Students, Faculty & Staff
    • Account Locked

      Cannot change password for 24 hours?Exceeded max number of login attempts? Unlock Account

      • Requires 7-digit MCC ID
      • Instructions will be sent to non-MCC email
    • Change Password

      Routine password change? Update Password

      • Requires 7-digit MCC ID & current password
    • Forgot MCC ID

      What's my user ID?

      • Requires last name &
      • Social Security number (SSN) or 7-digit MCC ID
    • Forgot MCC Username

      Forgot Username

      • Requires first & last name
      • Email address (MCC or non-MCC email address)
      • If account is identified, information will be sent to email entered
    • Forgot Password

      Reset Password

      • Requires 7-digit MCC ID
      • Instructions will be sent to non-MCC email

      To reset your password for MCC Systems (WebAdvisor, Self-Service, Brightspace, email, computer logins, and campus WiFi), follow this process: 

      • Select the 'Reset Password' link above
      • Once you submit the password reset request, completely close your browser (all tabs & all windows)
        • Mac - close the web browser, right click on the program icon (located on the Menu Bar) and select Quit to close the program
        • Mobile Device - close out of the web browser by showing running applications and then swipe away/close the browser app. If you are unsure on how to close running applications on your device, you may also restart your smartphone to complete the process.
      • Check your personal email for an MCC password reset email - it will include a link to reset your password
      • Click the link, in the email, to reset the password - then click the 'Change My Password' button
      • Read the requirements for a new password - enter your desired password, confirm the password by entering again, then click 'Change Password'
      • Once you confirm it has changed (you will see your McLennan Community College email in green letters),  close the browser again (All tabs & windows) to complete the password change process
        • Mac - close the web browser, right click on the program icon (located on the Menu Bar) and select Quit to close the program
        • Mobile Device - close out of the web browser by showing running applications and then swipe away/close the browser app. If you are unsure on how to close running applications on your device, you may also restart your smartphone to complete the process.
    • Password Change Button Not Working

      Your account is locked. You must unlock your account before trying to reset your password. 

      • Under 'Account Locked', select the 'Unlock Account' link
      • Once you submit the Account Unlock request, completely close your browser (All tabs & all windows)
        • Mac - close the web browser, right click on the program icon (located on the Menu Bar) and select Quit to close the program
        • Mobile Device - close out of the web browser by showing running applications and then swipe away/close the browser app. If you are unsure on how to close running applications on your device, you may also restart your smartphone to complete the process.
      • Check your personal email for an MCC password reset email - it will include a link to unlock your account.
      • Click the link, in the email, and a new page will open
      • Click the 'Unlock my Account' button
      • On the 'Account Unlock Report' page, close your web browser again to complete the unlock process.
        • Mac - close the web browser, right click on the program icon (located on the Menu Bar) and select Quit to close the program
        • Mobile Device - close out of the web browser by showing running applications and then swipe away/close the browser app. If you are unsure on how to close running applications on your device, you may also restart your smartphone to complete the process.
      • Reset your password again by following the steps under 'Reset Password' *Note - do not reuse any old links, or you will receive an error.
      • Once your password is reset, and you following the instructions to close/reopen your browser - try to login again
  • Brightspace
  • Colleague
  • Computer System Recommendations
    Table with computer system recommendations

    REQUIREMENT

    RECOMMENDATION

    COMMENTS
    Operating System (OS)* Windows 10/Windows 11 or macOS These systems offer excellent performance and compatibility with a wide range of MCC services.
    RAM 8 GB (Gigabyte) or more 8 GB RAM is the minimum recommendation. More RAM will further improve overall system performance.
    Storage MEGABYTES or more MEGABYTES is the minimum recommendation to accommodate the OS, applications, and user data.

    *Please Note: Chromebook/ChromeOS is not recommended to access all MCC services.

    While ChromeOS is a lightweight and fast operating system, it lacks the extensive software compatibility (such as with Office 365) offered by Windows and macOS.

  • Document Management (Softdocs Etrieve)

    Document Management Solution

    Softdocs Etrieve is a fully browser-based Document Management Solution that allows you to store and organize documents in a single content repository.

    Softdocs Content can seamlessly integrate with Colleague, maintaining student and employee data consistency while providing more efficient business processes. Softdocs allows you to store documents, classify as specific document types, apply values to keywords in order to file those documents and to quickly search for them to retrieve later.

    How do I setup Document Management? Create Help Desk Ticket

    Forms Solution

    Softdocs Etrieve is also an online Forms platform which allows students/faculty/staff to fill out, review, comment, approve, deny, and route forms as needed.

    Processing time is reduced as forms are routed through a pre-set and automated workflow via Etrieve Flow.

  • Microsoft Office 365

    Students and educators can sign up for Office 365 Education for FREE (includes: Word, Excel, PowerPoint, etc.). Use your valid MCC email address to get started today.

    *Please Note: Access to this FREE account is only available to current MCC students/faculty/staff.

    Download for Free

    Register with MCC Email

    • @mclennan.edu or

    • @students.mclennan.edu

    Install Apps

    • Go to Microsoft 365, login with your MCC Email and Microsoft password, and install the apps

    • Supported Device: Windows or macOS

    • Chromebook/ChromeOS is not compatible and does not support the desktop/mobile apps.
  • Microsoft Support Resources
  • WebAdvisor
  • Zoom

Faculty & Staff

  • Adobe Creative Cloud

    Download for Free, up to 2 devices

  • Adobe Document Cloud
  • Camtasia
    Camtasia makes it simple to record and create professional-looking videos on Windows and Mac.

    Download for Free, up to 2 devices

    Need Camtasia support?

  • Classroom Technology

    Classroom technology options at McLennan Community College (MCC) are listed below.

    Smart Classroom Instructions are located in each classroom, attached to the podium.

    How to Use the Technology

    Troubleshooting

  • Conference Center Technology

    Conference Center Control Screen options at McLennan Community College (MCC) are listed below.

    Conference Center Control Screen Options

    • Room Mode Screen

      Use the Room Mode screen to setup the room layout.

      Room Setup

      There are 6 individual rooms that can be combined into multiple arrangements (image 1) - the most common setup is one unitized room (image 2).

      Image 1

      Image 1 - Room Mode Screen - 6 room layout

      Image 2

      Image 2 - Room Mode Screen - 1 room layout

      Each room is equipped with 1 wireless hand-held mic and 1 lapel mic with a belt transmitter. All mics are color coded to match the color of the room for easy identification (e.g. blue mic goes wish the blue room (room 1) on Room Mode (image 1).

      Combining Rooms

      When in Room Mode, on the left side of the screen, the current wall/partition layout is visible.

      When a wall/partition is up, the sensors will automatically detect and adjust the room layout on the screen accordingly.

      • Green Dot - the sensor detects a wall/partition
      • Red Dot - wall/partition has NOT been detected, by the sensor

      Room Mode Screen - sensor layout

      Press the Disable Sensor button, to disable the sensors at once.

      Manually Override the Room Layout

      Press the Wall button, between rooms, on the screen to manually override:

      • Black Wall Button - a wall/partition is NOT setup (image 4)
      • Blue Wall Button - a wall/partition is setup(image 5)

      Image 4

      Image 4 - Wall Button - Not Setup_Black

      Image 5

      Image 5 - Wall Button_Setup_Blue

      Apply Audio Room Layout

      Once the room layout is complete, the rooms with the same color will work together as one room (see image 3 - rooms 1-2, both blue).To apply the audio room layout, press the Change Audio Configuration button.

      Change Audio Configuration Button

      If the rooms are combined to be one big room, and all audio and video (A/V) is coming from:

      • Room 5 - press the All Combine Rooms 5 USB
      • Room 2 - press the All Combine Rooms 2 USB button

      All Combine Room Button - 5 vs 2 USB

    • Projector Screen

      Use the Projector Screen to control the projectors (turn on/off) and projector screens (bring up/down).

      • Power On - turns On projector for specific room.
      • Power Off - turns Off projector for specific room.
      • Up and Down Arrows - raises and lowers projector screen for specific room.
      • Lamp Usage - shows how many hours of usage each projector has available.

      Note: Room 5 is the only room with 2 screens, a front and side.

      Projector Screen

    • Audio/Video (AV) Routing Screen

      Use the AV Routing Screen to designate the source of the audio and video to display.

      AV Setup

      Rooms 1-6 each have 3 different AV Sources and Destinations, labeled with their assigned number.

      Note: Room 2 has a 4th source, Operator Plate.

      To designate which room receives AV input:

      • Select a source
      • Then, select the destination

      AV Screen

      Source Options

      • Front Cam - video signal from Front camera in room
      • Rear Cam - video signal from Rear camera in room

      Destination Options

      • Projector - projector in room
      • Cam Rec - USB input in room
      • Content Rec - recorder designated for room

      Examples of AV Setup

      After selecting the source and destination, the destination button will update with the sources input name.

      Example 1 - Send the HDMI signal to the projector in Room 5:

      • Select Sharelink/HDMI2
      • Then select, Projector 5
      • Under Projector 5, Sharelink 2 will appear

      Note: The same source input that goes to Projector 5 will automatically display on the Projector Side, unless manually changed.

      AV Screen - Source

      Example 2 - Send Rear Cam 2 signal to Cam Rec 5 for USB display:

      • Select Rear Cam 2
      • Then select, Cam Rec 5
      • Rear Cam 2 will appear on Cam Rec 5
    • Volume Control Screen

      Use the Volume Control Screen to control audio device input linked to specific rooms.

      Audio Input Sources

      Rooms 1-6 have five different Audio input sources:

      • Source Volume - volume level control for Sharelink/HDMI input
      • Handheld Mic - volume level control for assigned wireless Handheld mic
      • Lapel Mic - volume level control for assigned wireless Lapel mic
      • Wallplate 1 Feed - volume control for assigned room TOP XLR input
      • Wallplate 2 Feed - volume level control for assigned room Bottom XLR input

      Press the Mic button to turn on a specific audio source:

      • Green is On
      • Red is Off

      Screen Volume - Mic

      Ceiling Mic

      Each room comes equipped with an overhead ceiling mic that can be activated when using programs such as: Zoom or other online web-conference programs.

      Note: The ceiling mics all work together. There is No option to turn off individual ceiling mics. They are All On or All Off.

      Press the Ceiling Mic button to turn the mics On/Off:

      • Green is On (image 12)
      • Red is Off (image 13)

      Image 12

      Ceiling Button - Mic On

      Image 13

      Ceiling Button - Mic Off

    • Camera Screen

      Use the Camera Screen to control both the Front and Rear cameras, in a specific room

      Camera Setup

      Each room is equipped with 2 cameras, Front/Rear facing. All cameras have Pan/Tilt/Zoom (PTZ) functions and camera presets.

      Use the assigned buttons to select the desired camera:

      • Blue Button - active/selected
      • Black Button - non-active/non-selected

      Camera Screen

      PTZ Functions

      • Zoom + zooms in
      • Zoom - zooms out
      • Up/Down/Left/Right buttons - pan and tile the camera view

      Camera Presets

      • Full - full view of room
      • Left - left view of room
      • Right - right view of room
      • Center - center view of room
      • Speaker - view of speaker at podium
      • Special - special view (can be anything)

      Note: To reconfigure or make new presets, press and hold the desired button for 2 seconds to Save.

      Camera Button

    • Recorder Screen

      Use the Recorder Screen to control recording for cameras.

      Record for Video Streaming

      Select the Camera/Source feed in the AV Routing Screen. Then, select the Room, 1-6, on the Recorder Screen.

      • Red Circle - Record
      • White Square - Stop
      • Double White Lines - Pause

      Recorder Screen

      Change Recording Layout

      • Full Content - source is the only item recording
      • Full Camera - camera is the only item recording
      • Side by Side - source and camera view are side by side on recording
      • PIP - source takes up 90% of screen; camera takes up 10% of screen on recording

      Change Recording Button Layout

    • Wall Mount Control Screen

      Use the Wall Mount Control screen to control the specific room (1-6) you need.

      Wall Mount Control Setup

      Each room has a wall mount control to control a specific room. The main screen shows the option for video and audio sources:

      • Laptop - HDMI cable is plugged into laptop
      • Wireless - signed in to use Sharelink
      • Mics - mutes mic audio
      • Source Volume - controls HDMI/Sharelink audio
      • Ceiling - turns ceiling mic On/Off

      Wall Mount Screen

      Mic Control

      When the Mic Control is selected, additional audio sources may be available, based on the room selected. Room 1 options below: 

      • Handheld Mic
      • Lapel
      • Wallplate 1
      • Wallplate 2

      Wall Mount Screen - Mic Control

      Access Other Control Screens

      If you hold the Settings button for 5 seconds, it accesses the other control screens, which are used in the same manner.

      Settings Button

      Projector Screen - Room 1

      Projector Screen - Room 1

      AV Routing Screen - Room 1

      AV Screen - Room 1

      Camera Screen

      Camera Screen - Room 1

      Recorder Screen - Room 1

      Recorder Screen - Room 1

      Press the Home button, to return to the Home Screen

      Home Button

      Press the Shutdown button, to shut everything down, including raising/lowering the projector screens.

      Shutdown Button

  • Email: Employee
    Go to: Employee Email
  • Email: SPAM (Barracuda)
    Go to: Barracuda Login
  • Equipment Checkout Request
    • Faculty/Staff Request

      As faculty and staff of MCC, you have the opportunity to checkout IT equipment to use for work related purposes.

      Due to limited equipment availability, items may not be available when a request is submitted. Equipment will be distributed on a first-come, first serve basis.

      To make a request, please complete the ISS Equipment Checkout Request (via Softdocs Etrieve).

    • Recommend a Student

      As part of the Institutional Resilience and Expanded Postsecondary Opportunity (IREPO) grant, MCC has IT equipment to checkout to students.

      As faculty and staff of MCC, you may recommend a student, you believe, will benefit from access to IT equipment.

      For details, questions, eligibility requirements, or to recommend a student, please see IREPO Grant (via MCC website).

  • LinkedIn Learning
    All staff and faculty have unlimited access to training offerings in LinkedIn Learning. You will use your MCC account credentials.

    LinkedIn Learning Access

    • Go to: LinkedIn Login
    • Login with your MCC employee username and password
  • Phone
  • Printing

    Printing for faculty/staff, is completed using Ricoh Printers and PaperCut Software. This is installed on all computers/laptops.

    • See the list of Ricoh printers, to print anywhere on campus (sorted A-Z):

      List of Ricoh printers on campus by building and location.

      BUILDING

      LOCATION
      ADM 105
      ADM 2nd Floor (Financial Aid)
      ADM 314 (MARCOM)
      ADM 409
      BPAC 105
      BT 112
      BT 230
      CSC 124 (copy room)
      CSC C-201
      CSC D-Child Development Center
      CSC E-2nd Floor (Upward Bound/Adult Education Programs)
      CSC E-A 16 (Continuing Education)
      ESC 109
      ESC Call Center (Enrollment Services)
      ESEC 106
      FO 100 (LLC)
      Highlander Ranch 127 (VetTech)
      HP 115
      HP 126 (Nursing)
      HP 210
      LTC 100 (ISS)
      LTC Library Front Desk
      M 203
      MAC 120 (University Center Workroom)
      MAC 224
      MAC 324
      MCCF Breakroom
      MTA 105
      S 112
      S 2nd Floor (workroom)
      S 345
      SSC 2nd Floor (Student Development)
      SSC 319 (Student Engagement)
  • Reports (Informer)
    Informer
  • SharePoint
  • Slate

    Slate is a CRM (Customer Relationship Manager) currently used by the Admission and Recruitment offices to manage prospective students and applicants.

    For additional information or questions about the CRM please contact Dustie Hamilton, Director of Enrollment Systems.

    Request Slate Access/Account Information

  • Text Students (Mongoose)
    Mongoose is a cloud-based solution for contacting students by text message.

    Mongoose Access

    Need Account Setup/Initial Training?

  • VPN (Virtual Private Network)
    • Connect to VPN & Map Network Drives
    • Install VPN

      1. Click this URL: https://vpn.mclennan.edu/

      2. Login with your username & password (i.e. jdoe)

      3. Select the download option to meet the requirements for your computer (most users should select Window 64-bit)

      4. Download and run the program to install VPN software

      5. Select Next in the Setup Wizard window to begin setup

      6. Select Next in the Select Installation Folder window

      7. Select Next in the Confirm Installation window

      8. Select Close in the Installation Complete window

      9. Global Protect icon (picture of Globe) will display in the taskbar

    • Login to VPN

      1. Open GlobalProtect icon

      2. In the address field, type: vpn.mclennan.edu & select Connect

      3. Login with your username & password (i.e. jdoe)

    • Request VPN (via Help Desk Ticket)
  • Wi-Fi Network: McLennan

    McLennan Wi-Fi network is for Faculty & Staff ONLY - Guests & Students will be unable to access

    How to Connect

    • Username: First name initial & full last name (i.e. jdoe)
    • Password: Email password

Students Only

  • Ellucian GO (MCC Student Mobile App)

    Ellucian Go App

    Ellucian GO helps you stay connected to MCC. You will have access to great features to make your campus experience more efficient and fun!

    What's Inside?

    • Brightspace
    • Course Schedule
    • Grades
    • Holds
    • Student Planning Resource Center
    • Athletics
    • Calendars
    • GPS Map
    • Highlander Central
    • McLennan Bookstore
    • Student Email
    • Tutoring
    • WebAdvisor
    • MCC Website & Social Media
    • MyAlert Notifications

    Download the App for FREE

    Search for 'Ellucian GO' in your app store

    Apple Store App Google Play Store App

    Install & Select McLennan Community College

    Open the app, search for 'McLennan Community College' or scroll to find the name and select.

    Sign in using your MCC username and password (the same as your MCC email).

  • Email: Student
    Student Email

    Access

    MCC Student email accounts are active up to 24-months after your last MCC class.

    *After the 24-month period, the account, and all information in the account, will be purged/removed.

  • Wi-Fi Network: MCC-Students

    MCC-Students Wi-FI network is for Students ONLY - Guests, Faculty & Staff will be unable to access

    How to Connect

    • Username: First name initial, last name initial, & 7-digit MCC ID (i.e. jd1234567)
    • Password: Email password

Former Students/Faculty/Staff, Guests & Non-Students

  • Account & Password: Former Students/Faculty/Staff
  • Wi-Fi Network: MCC-Guests

    MCC-Guests WiFi network is for non-MCC individuals ONLY - Faculty, Staff & Students will be unable to access

    HOW TO CONNECT

    • Select the MCC-GuestNetwork
    • Click Connect</strongor Join this Network
    • Internet browser opens to a login page
    • Under Sign-on, click on Create an Account
    • Complete the info and enter a valid email address
    • Click Registerto receive Account Creatednotification page
    • Check email for usernameand password(may take 3-5 minutes to receive)
    • Go back to connect, enter info and sign-on
    • Click Accepton Acceptable Use Policy page
    • Click Continueto connect to the network
    • Access valid for 24 hours

Last updated: 4/19/24
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Questions?

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