March 23, 2022 Minutes

Enrollment Management Process Improvement – Advising Task Force Subcommittee 

Committee Members Present:

  • Laci Gerik
  • Joe Hinojosa
  • Paul Hoffman, Co-chair
  • Allyson Huntley
  • Natalie James
  • Tina Lyles, Co-chair
  • Diane Russo
  • Kirk Schlemmer
  • Dinithi Wright 

The Enrollment Management Process Improvement – Advising Task Force Subcommittee meeting was held from 1:00 p.m. – 2:15 p.m. in SSC 234. 

Discussion:

  • There appears to be a lot of misunderstanding on the student end about what to turn in, where to turn it in, when they do/do not need test scores, etc. (pgs. 78-79). 90% of students found receiving a text message helpful (pg. 72). Proposed change: More proactive outreach from admissions by phone call or text to students who are missing application materials.
  • Students don’t know if they’re registered (pg. 78). Proposed change: Students will receive an automated confirmation email when they complete registration.
  • Advisors are spending a lot of time answering questions about the enrollment process: taking the TSI, submitting FAFSA, submitting transcripts, etc. Our advising staff would be more effective if they are able to spend more time goal setting, helping to understand majors, discussing class types, etc., so that we can ensure that students complete registration before exiting the building (pgs. 42-44). Proposed change: Highlander Central and/or admissions assist students with completing the application process, then refer to advising.
  • Students get frustrated when they come to advising and do not receive a schedule, especially when they had to wait a long time (pg. 78, 79, 86). Proposed change: If Highlander Central is not able to take on more of the enrollment process, then communication should change to “Speak with an advisor to find out your next steps” so there is clear communication that they may not yet be able to register.
  • 87 states 39% of the time students contact advising for financial aid questions and 47% of visits for general enrollment questions. Pg. 89 states that 58% of students have never visited Highlander Central. Students don’t seem to fully understand what Highlander Central can offer or identify because of the multiple names- Enrollment Services Central, Highlander Central, “start here building,” etc. Proposed change: Only have one name for the ESC building.