Campus Complaints

McLennan Community College provides policies and procedures to resolve complaints or grievances regarding discrimination, sexual misconduct, or other alleged violations of law or college policies. Each policy outlines informal processes to foster prompt resolution of complaints or grievances. This includes discussing the issue directly with the individual(s) involved in the grievance, her or his immediate supervisor, and, if necessary, the appropriate Dean or Vice President. If the complaint is not resolved informally, the complainant may initiate formal complaint procedures.

Policies related to these complaints can be found at https://pol.tasb.org/PolicyOnline?key=858 or:

• FFDA - Freedom from Discrimination, Harassment, and Retaliation: Sex and Sexual Violence
• FFDB - Freedom from Discrimination, Harassment, and Retaliation: Other Protected Characteristics
• Employees:
  • DIAA - Freedom from Discrimination, Harassment, and Retaliation: Sex and Sexual Violence
  • DIAB - Freedom from Discrimination, Harassment, and Retaliation: Other Protected Characteristics
• Public:
  • GB -  Public Complaints and Hearings
• Nondiscrimination Procedure:  Procedure FA - II

To file a complaint, please review the appropriate policy above and complete the form below:

• Student Complaints: https://mclennan.guardianconduct.com/incident-reporting?incident_type=Student Complaint
• Employee Complaints:   https://mclennan.guardianconduct.com/incident-reporting?incident_type=Employee Complaint
• Public Complaints: https://mclennan.guardianconduct.com/incident-reporting?incident_type=Public Complaint
• Campus Fraud & Ethics Incidents:  https://www.lighthouse-services.com/mclennan/ 

If you have completed the respective process and feel that your complaint remains unresolved and all other options are exhausted, you may file a student complaint through the Texas Higher Education Coordinating Board (THECB) https://www.highered.texas.gov/student-complaints/. McLennan Community College is a member of the National Council for State Authorization Reciprocity Agreements (NC-SARA). For students enrolled in fully online academic programs, the student may appeal institutional decisions on complaints (not concerning grades or student conduct) to the NC-SARA policies and procedures site. 

Rules for the THECB's Student Complaint Procedure can be found under TAC, Sections 1.110 — 1.120.