Alerts & Outages

5/14/24: Switch Loop Outage

• 12 pm. This issue is RESOLVED
• 852 am. ISS staff are investigating a switch loop outage, in the LTC building. It is mainly affecting the student lab computers, on the 2nd and 3rd floors.

4/7/24: Students Unable to Access Brightspace

• 122 pm. This issue is RESOLVED
• 1246 pm. ISS staff have identified the fix and estimate it will take 2 hours to complete.
• 1226 pm. ISS staff have identified an issue preventing students from logging into Brightspace. We are working on the issue.

4/1/24: Password Reset Email Degraded

• 431 pm. This issue is RESOLVED
• 1210 pm. The password reset email is still delayed. It is now taking about 15 minutes to receive the link (in the email) to reset your password.
• 848 am. ISS is aware there is a delay in the the password reset email. It may take up to an hour, to receive the link (in the email) to reset your password.

3/19/24: Softdocs Etrieve Outage

• 1013 am. Softdocs Etrieve service has been restored. This issue is RESOLVED.
• 934 am. The vendor confirmed the issue, and they are working to restore services. We do not have an estimated time to restoration.
• 906 am. Softdocs Etrieve support is actively working to get the site back online.
• 813 am. ISS staff identified an issue with Softdocs Etrieve and are engaging the vendor.

3/14/24: Internet Outage

• 311 pm. The network connection has been restored. This issue is RESOLVED.
• 3 pm. ISS is aware of an issue with our Internet provider. The vendor is being contacted for this outage. Outside resources will not be available. Internal sites (such as SharePoint) may still work. Other services such as internal email (such as inter-departmental) will still function. Email that goes to the outside of the McLennan network will not be sent or received.

3/5/24: Cisco Finesse Outage

• 910 am. This issue is RESOLVED.
• 750 am. ISS staff have identified an issue with the Cisco Finesse system. This impacts the main department contact phone numbers, across campus.

3/5/24: Power Switch Outage

Scheduled maintenance will cause power to be disrupted for the Main Campus, MCC Foundation, ESEC, Highlands Gym, and Highlander Ranch.

All IT Services including: Brightspace, employee email, and phones will be down.

All Help Desk Tickets (KACE), submitted during this time, may be lost without a response.

2/20/24: Student WiFi Service Degraded

• 509 pm. Student WiFi network is operating normally. This issue is RESOLVED.
• 401 pm. ISS staff have identified an issue with the Student Wireless (WiFi) Network.

2/5/24: Network/Phone Outage Across Campus

• 459 pm. All phone and network systems are operating normally. This issue is RESOLVED
• 247 pm. ISS staff have identified the cause and mitigated it. We are working on a couple of floors still having issues. We've almost got this one completely fixed.
• 1241 pm. ISS staff have phones working again. There are still some network connectivity issues in pockets on campus. We’re working on those issues.
• 1130 am. ISS staff have identified the issue, but not the cause. You may see your phone come online an go back offline. The team is working on it.
• 1106 am. ISS staff are investigating reports of network and phone outages across campus. We'll update when we know more.
• 1034 am. ISS staff is aware of an issue with Cisco Jabber. The solution is to have a technician uninstall and reinstall the software. Please call the Help Desk if you need assistance reinstalling Cisco Jabber.