IT Resources & Services

Please find available IT Resources and Services, based on your current status:

• Current Students, Faculty & Staff
• Faculty & Staff
• Former Students/Faculty/Staff, Guests & Non-Students
• Students Only

Current Students, Faculty & Staff

• Account & Password: Current Students, Faculty & Staff
  • Account Locked

    Cannot change password for 24 hours?Exceeded max number of login attempts? Unlock Account

    • Requires 7-digit MCC ID
    • Instructions will be sent to non-MCC email
  • Change Password

    Routine password change? Update Password

    • Requires 7-digit MCC ID & current password
  • Forgot MCC ID

    What's my user ID?

    • Requires last name &
    • Social Security number (SSN) or 7-digit MCC ID
  • Forgot MCC Username

    Forgot Username

    • Requires first & last name
    • Email address (MCC or non-MCC email address)
    • If account is identified, information will be sent to email entered
  • Forgot Password

    Reset Password

    • Requires 7-digit MCC ID
    • Instructions will be sent to non-MCC email

    To reset your password for MCC Systems (WebAdvisor, Self-Service, Brightspace, email, computer logins, and campus WiFi), follow this process: 

    • Select the 'Reset Password' link above
    • Once you submit the password reset request, completely close your browser (all tabs & all windows)
      • Mac - close the web browser, right click on the program icon (located on the Menu Bar) and select Quit to close the program
      • Mobile Device - close out of the web browser by showing running applications and then swipe away/close the browser app. If you are unsure on how to close running applications on your device, you may also restart your smartphone to complete the process.
    • Check your personal email for an MCC password reset email - it will include a link to reset your password
    • Click the link, in the email, to reset the password - then click the 'Change My Password' button
    • Read the requirements for a new password - enter your desired password, confirm the password by entering again, then click 'Change Password'
    • Once you confirm it has changed (you will see your McLennan Community College email in green letters),  close the browser again (All tabs & windows) to complete the password change process
      • Mac - close the web browser, right click on the program icon (located on the Menu Bar) and select Quit to close the program
      • Mobile Device - close out of the web browser by showing running applications and then swipe away/close the browser app. If you are unsure on how to close running applications on your device, you may also restart your smartphone to complete the process.
  • Password Change Button Not Working

    Your account is locked. You must unlock your account before trying to reset your password. 

    • Under 'Account Locked', select the 'Unlock Account' link
    • Once you submit the Account Unlock request, completely close your browser (All tabs & all windows)
      • Mac - close the web browser, right click on the program icon (located on the Menu Bar) and select Quit to close the program
      • Mobile Device - close out of the web browser by showing running applications and then swipe away/close the browser app. If you are unsure on how to close running applications on your device, you may also restart your smartphone to complete the process.
    • Check your personal email for an MCC password reset email - it will include a link to unlock your account.
    • Click the link, in the email, and a new page will open
    • Click the 'Unlock my Account' button
    • On the 'Account Unlock Report' page, close your web browser again to complete the unlock process.
      • Mac - close the web browser, right click on the program icon (located on the Menu Bar) and select Quit to close the program
      • Mobile Device - close out of the web browser by showing running applications and then swipe away/close the browser app. If you are unsure on how to close running applications on your device, you may also restart your smartphone to complete the process.
    • Reset your password again by following the steps under 'Reset Password' *Note - do not reuse any old links, or you will receive an error.
    • Once your password is reset, and you following the instructions to close/reopen your browser - try to login again
• Brightspace
  • Brightspace Access

    • Go to: Brightspace Login

    • Login with your MCC username (first name initial, last name and seven digit MCC ID - example: jd1234567) and password

  • Brightspace Support 24/7

    1-877-325-7778

    Chat Support (within Brightspace)aka Get Help (blue button, lower, right side of screen)

    Contact Brightspace Support

  • Brightspace Tutorials (via YouTube)
    
    Below are some popular tutorials sorted by Instructor or Learner. For a full list of tutorials, see the Brightspace Tutorials YouTube channel.

    Instructor

    • Announcements | Overview | Instructor
    • Assignment | Create | Instructor
    • Classlist | Overview | Instructor
    • Content | Copy Existing Into Course | Instructor
    • Content | Create | Instructor
    • Course | Set Up | Instructor
    • Discussion |Create Forum | Instructor
    • Discussion | Create Topic | Instructor
    • Grades | Understanding | Instructor
    • Navigate | Brightspace | Instructor
    • Quiz | Create | Instructor

    Learner

    • Assignment | Submit & Confirm Submission | Learner
    • Discussion | Create Post | Learner
    • Course | Access & Remove Old Course | Learner
    • Grades | Understanding | Learner
    • Navigate | Brightspace | Learner
    • Navigate | Content | Learner
    • Navigate | Lessons | Learner
    • Quiz | Take | Learner
  • Course Not Showing

    Course Access

    Courses for upcoming semesters may not be available until 3 days before the applicable semester is scheduled to begin.

    Course Changes

    Course changes (late registration, registration on the 1st day of class, late enrollment and course add/change/drop) may take up to 24 business hours to update/show in Brightspace.

  • Invalid Username/Password Message

    New Student Access

    Access to Brightspace may be delayed up to 24 business hours, after course registration, resulting in an invalid username/password message until the new account is created.

    Returning Student Access

    If you are a returning student, or have waited 24 business hours, and still cannot login, please reset your password using the instructions located in the Account & Password: Current Students, Faculty & Staff section. Then try to login again.

  • LockDown (Respondus) Browser Not Working
    • Uninstall the Respondus LockDown browser
    • Enable pop-ups. *See enable pop-ups instructions below
    • clear your web browser's cache/cookies. *See clear cookies/cache instructions below.
    • Reinstall the LockDown browser using the link provided in Brightspace.

    Enable Pop-Ups (Chrome) Instructions

    • Select the 3 dots (top, right side of the screen) and click 'Settings'
    • Select 'Privacy and Security'
    • Select 'Site Settings'
    • Select 'Pop-ups and Redirects' and under 'Default Behavior' allow sites to send pop-ups and redirects.*
      • *Note: After your quiz is complete, you can disable pop-ups and redirects if you would prefer for them not to be enabled.

    Clear Cookies/Cache Instructions

    Be Advised! Before clearing your browser's cache/cookies - this process will sign you out of websites and will erase any unsaved data.

    • Press Control+Shift+Delete in your web browser (Chrome, Firefox, Edge) to access the 'Clear Browsing Data' menu.
    • In the menu, make sure Cookies/Cached data are checked - set the time range to 'All Time', then click the 'Clear Data' button.
    • After, close all tabs and windows of the browser - Alt+F4 will also close each window.
    • For Mobile Device or Chromebook:
      • Restart your entire device after clearing your cookies and cached data.
• Colleague

  • Colleague UIWeb(faculty & staff ONLY)

  • Colleague Self-Service

  • Request System Access (via SharePoint)(faculty & staff ONLY)
• Computer System Recommendations

  Table with computer system recommendations

  REQUIREMENT	RECOMMENDATION	COMMENTS
  Operating System (OS)*	Windows 10/Windows 11 or macOS	These systems offer excellent performance and compatibility with a wide range of MCC services.
  RAM	8 GB (Gigabyte) or more	8 GB RAM is the minimum recommendation. More RAM will further improve overall system performance.
  Storage	MEGABYTES or more	MEGABYTES is the minimum recommendation to accommodate the OS, applications, and user data.

  *Please Note: Chromebook/ChromeOS is not recommended to access all MCC services.

  While ChromeOS is a lightweight and fast operating system, it lacks the extensive software compatibility (such as with Office 365) offered by Windows and macOS.

• Microsoft Office 365

  Students and educators can sign up for Office 365 Education for FREE (includes: Word, Excel, PowerPoint, etc.). Use your valid MCC email address to get started today.

  *Please Note: Access to this FREE account is only available to current MCC students/faculty/staff.

  Download for Free

  • Microsoft Office 365 Education

  Register with MCC Email

  • @mclennan.edu or

  • @students.mclennan.edu

  Install Apps

  • Go to Microsoft 365, login with your MCC Email and Microsoft password, and install the apps

  • Supported Device: Windows or macOS

  • Chromebook/ChromeOS is not compatible and does not support the desktop/mobile apps.
• Microsoft Support Resources
  • Add Email to Phone

    • Add Email to Android

    • Add Email to iOS

  • Help & Learning Resources

    • Excel Help & Learning

    • OneDrive Help & Learning

    • OneNote Help & Learning

    • PowerPoint Help & Learning

    • Teams Help & Learning

    • Visio Help & Learning

    • Word Help & Learning

  • Microsoft Support (search Topics)
• WebAdvisor
  • WebAdvisor Access

    Turn off pop-up blockers before logging into WebAdvisor

    • Go to: WebAdvisor Login

    • Login with your MCC username (first name initial, last name initial and seven-digit MCC ID - example: jd1234567) and password

    Account Activation

    Must be FULLY admitted, as a student, by the Admissions Office

    Account activated within 24 hours

    Log Out of WebAdvisor to Close

    Finished with session? Select LOG OUT (top right hand corner of screen) to close

    Helps avoid reaching the max number of cookies error/need to clear cache

  • WebAdvisor Support Resources

    • WebAdvisor Resources (via MCC Website)

    • WebAdvisor Troubleshooting (via MCC Website)

    • Reached max number of cookies? Need to Clear Cache? How to Clear Cache

• Zoom
  • McLennan Zoom Access

    1. Go to: McLennan Zoom Login

    2. Sign in with MCC username and password

    3. Select Hostor Join A Meeting

    4. Select With Video Offor With Video On

    5. Prompt appears "This site is trying to open Zoom Meetings", select Open

    6. Will see the Meeting Room

    7. Select End Meetingwhen finished

  • Other Ways to Access Zoom

    • Desktop App

      1. Click on the Start Zoomicon from your computer/laptop

      2. Select Sign In

      3. Select Sign In with SSO

      4. Type " mclennan" in the Company Domain, select Continue

      5. Login with MCC user name and password, and select the checkbox next to Remember Me

    • Mobile App

      1. Download the ZOOM Cloud Meetings App

      2. Open the App

      3. Select SSOto Sign In

      4. Type " mclennan" in the Company Domain, select Continue

      5. Login with MCC user name and password, and select the checkbox next to Remember Me

  • Zoom Support Resources

    • Contact Zoom Support

    • Troubleshooting Topics

      • Joining a Zoom Meeting

      • Managing Manual Captions

      • Scheduling Meetings

      • Video Quality

      • Virtual Background

      • Zoom Support (search Topics)

Faculty & Staff

• Adobe Creative Cloud

  Download for Free, up to 2 devices

  • Request Adobe Creative Cloud (via Help Desk Ticket)
• Adobe Document Cloud
  • Adobe Acrobat
    • Adobe Acrobat Support Resources

      User Guide | Adobe Acrobat

    • Create Digital ID Signature
  • Adobe Sign (Enterprise)
    • Adobe Sign Support Resources

      • Agreement: Manage, Track & Change | Adobe Acrobat Sign Support

      • Tutorial | Adobe Acrobat Sign Support

      • User Guide | Adobe Acrobat Sign Support

      • YouTube Tutorial | Adobe Acrobat Sign

      • Webcast: New Users | Getting Started with Adobe Sign

    • McLennan Adobe Sign Access

      McLennan Adobe Sign Login

  • Document Cloud

    YouTube Tutorial | Adobe Document Cloud Channel

• Camtasia
  Camtasia makes it simple to record and create professional-looking videos on Windows and Mac.

  Download for Free, up to 2 devices

  • Request Camtasia (via Help Desk Ticket)

  Need Camtasia support?

  • Camtasia YouTube Channel
• Classroom Technology

  Resource of classroom technology at McLennan Community College (MCC).

  Smart Classroom Instructions are located in each classroom, attached to the podium.

  How to Use the Technology

  • How do I use the Cameras and Mics in the classroom?
    
    
  • How do I use Wireless Presentation?
    
    
    
    
    
  • How do I use the Document Cam?
    
    
  • How do I use the Touch Monitor?
    Touch Monitor

    Monitor - Touch screen where you may use your finger or a stylus pen to write or select. You may adjust the monitor up, down, or tilt to write at a more comfortable position.

  • How do I use the Touch Panel?
    
    

  Troubleshooting

  • Troubleshooting Monitor and Projector Display
  • Troubleshooting Video Input Signal
  • Troubleshooting Audio Ceiling Speakers
  • Troubleshooting Zoom Audio
• Document Management (Softdocs Etrieve)

  Document Management Solution

  Softdocs Etrieve is a fully browser-based Document Management Solution that allows you to store and organize documents in a single content repository.

  Softdocs Content can seamlessly integrate with Colleague, maintaining student and employee data consistency while providing more efficient business processes. Softdocs allows you to store documents, classify as specific document types, apply values to keywords in order to file those documents and to quickly search for them to retrieve later.

  How do I setup Document Management? Create Help Desk Ticket

  Forms Solution

  Softdocs Etrieve is also an online Forms platform which allows students/faculty/staff to fill out, review, comment, approve, deny, and route forms as needed.

  Processing time is reduced as forms are routed through a pre-set and automated workflow via Etrieve Flow.

  • Which form is right for me?

    MCC has a couple of options for forms. Review the table below to determine which form best meets your needs.

    Table to decide which form to use: Acrobat Sign vs Softdocs

    ITEMS TO CONSIDER	ACROBAT SIGN	SOFTDOCS
    When to use	Contracts and agreements requiring validated signatures	Official college forms for business processes involving: requests, acknowledgements, and approval
    Level of setup needed	Medium	High
    Integrated with Colleague	No	Yes
    Target Audience	College signatories and non-college account holders (parents, vendors, etc.)	Students, Faculty, Staff
    Workflow	Yes	Yes
    How do I setup a form?	Create Help Desk Ticket	Create Help Desk Ticket
    Where can I learn more?	Acrobat Sign Website	Softdocs Website

  • Softdocs Etrieve Access

    • Go to: Softdocs Etrieve Login

    • Login with your MCC username (first name initial and last name example: jsmith) and password

  • Softdocs Etrieve Support Resources

    The Softdocs Etrieve Community is available for individuals with access to Configure or Administer (ability to create forms) content.

    The Community link will appear, once logged into Etrieve, in the drop-down menu next to your profile name (top-right hand corner).

    • Go to: Community Login

  • Softdocs Etrieve Video Demos

    To learn more about Softdocs Etrieve, click any of the links below to see a short demo video.

    • Content (document management) Overview

    • Flow (workflow) Overview

    • Forms Overview

    • Forms, Flow & Content Overview

• Email: Employee
  Go to: Employee Email
• Email: SPAM (Barracuda)
  Go to: Barracuda Login
• Equipment Checkout Request
  • Faculty/Staff Request

    As faculty and staff of MCC, you have the opportunity to checkout IT equipment to use for work related purposes.

    Due to limited equipment availability, items may not be available when a request is submitted. Equipment will be distributed on a first-come, first serve basis.

    To make a request, please complete the ISS Equipment Checkout Request (via Softdocs Etrieve).

  • Recommend a Student

    As part of the Institutional Resilience and Expanded Postsecondary Opportunity (IREPO) grant, MCC has IT equipment to checkout to students.

    As faculty and staff of MCC, you may recommend a student, you believe, will benefit from access to IT equipment.

    For details, questions, eligibility requirements, or to recommend a student, please see IREPO Grant (via MCC website).

• LinkedIn Learning
  All staff and faculty have unlimited access to training offerings in LinkedIn Learning. You will use your MCC account credentials.

  LinkedIn Learning Access

  • Go to: LinkedIn Login
  • Login with your MCC employee username and password
• Phone

  • Cisco Phone Quick Reference

  • Cisco Phone Quick Start (7800 Series)

  • Cisco Phone Quick Start (8800 Series)

  • Request Single Number Reach (SNR)

• Printing

  Printing for faculty/staff, is completed using Ricoh Printers and PaperCut Software. This is installed on all computers/laptops.

  • See the list of Ricoh printers, to print anywhere on campus (sorted A-Z):

    List of Ricoh printers on campus by building and location.

    BUILDING	LOCATION
    ADM	105
    ADM	2nd Floor (Financial Aid)
    ADM	314 (MARCOM)
    ADM	409
    BPAC	105
    BT	112
    BT	230
    CSC	124 (copy room)
    CSC	C-201
    CSC	D-Child Development Center
    CSC	E-2nd Floor (Upward Bound/Adult Education Programs)
    CSC	E-A 16 (Continuing Education)
    ESC	109
    ESC	Call Center (Enrollment Services)
    ESEC	106
    FO	100 (LLC)
    Highlander Ranch	127 (VetTech)
    HP	115
    HP	126 (Nursing)
    HP	210
    LTC	100 (ISS)
    LTC	Library Front Desk
    M	203
    MAC	120 (University Center Workroom)
    MAC	224
    MAC	324
    MCCF	Breakroom
    MTA	105
    S	112
    S	2nd Floor (workroom)
    S	345
    SSC	2nd Floor (Student Development)
    SSC	319 (Student Engagement)

• Reports (Informer)
  Informer
• SharePoint
  • McLennan SharePoint Access

    • Go to: McLennan SharePoint Login

    • Login with your MCC employee username (first name initial and full last name i.e. jdoe) and password

  • SharePoint How-To's

    • SharePoint Folder (via McLennan SharePoint)

  • Trade & Service Recommendations from MCC Community

    • Post items you are in search of (ISO) or wish to buy/sell in the MCC community Trade.

    • Find a list of local Service Recommendations: alterations, dentists, house painters and much more!

  • Request SharePoint Access (via Help Desk Ticket)
• Slate

  Slate is a CRM (Customer Relationship Manager) currently used by the Admission and Recruitment offices to manage prospective students and applicants.

  For additional information or questions about the CRM please contact Dustie Hamilton, Director of Enrollment Systems.

  Request Slate Access/Account Information

  • Submit the Slate User Access Request form
• Text Students (Mongoose)
  Mongoose is a cloud-based solution for contacting students by text message.

  Mongoose Access

  • Go to: Mongoose Login

  Need Account Setup/Initial Training?

  • Contact Enrollment Systems: Dustie Hamilton, Director
• VPN (Virtual Private Network)
  • Connect to VPN & Map Network Drives
  • Install VPN

    1. Click this URL: https://vpn.mclennan.edu/

    2. Login with your username & password (i.e. jdoe)

    3. Select the download option to meet the requirements for your computer (most users should select Window 64-bit)

    4. Download and run the program to install VPN software

    5. Select Next in the Setup Wizard window to begin setup

    6. Select Next in the Select Installation Folder window

    7. Select Next in the Confirm Installation window

    8. Select Close in the Installation Complete window

    9. Global Protect icon (picture of Globe) will display in the taskbar

  • Login to VPN

    1. Open GlobalProtect icon

    2. In the address field, type: vpn.mclennan.edu & select Connect

    3. Login with your username & password (i.e. jdoe)

  • Request VPN (via Help Desk Ticket)
• Wi-Fi Network: McLennan

  McLennan Wi-Fi network is for Faculty & Staff ONLY - Guests & Students will be unable to access

  How to Connect

  • Username: First name initial & full last name (i.e. jdoe)
  • Password: Email password

Students Only

• Ellucian GO (MCC Student Mobile App)

  

  Ellucian GO helps you stay connected to MCC. You will have access to great features to make your campus experience more efficient and fun!

  What's Inside?

  • Brightspace
  • Course Schedule
  • Grades
  • Holds
  • Student Planning Resource Center
  • Athletics
  • Calendars
  • GPS Map
  • Highlander Central
  • McLennan Bookstore
  • Student Email
  • Tutoring
  • WebAdvisor
  • MCC Website & Social Media
  • MyAlert Notifications

  Download the App for FREE

  Search for 'Ellucian GO' in your app store

  

  Install & Select McLennan Community College

  Open the app, search for 'McLennan Community College' or scroll to find the name and select.

  Sign in using your MCC username and password (the same as your MCC email).

• Email: Student
  Student Email

  Access

  MCC Student email accounts are active up to 24-months after your last MCC class.

  *After the 24-month period, the account, and all information in the account, will be purged/removed.

• Wi-Fi Network: MCC-Students

  MCC-Students Wi-FI network is for Students ONLY - Guests, Faculty & Staff will be unable to access

  How to Connect

  • Username: First name initial, last name initial, & 7-digit MCC ID (i.e. jd1234567)
  • Password: Email password

Former Students/Faculty/Staff, Guests & Non-Students

• Account & Password: Former Students/Faculty/Staff
  • Forgot MCC ID

    What's my user ID?

    • Requires last name &
    • Social Security number (SSN) or 7-digit MCC ID
  • Forgot Password

    Reset Password

    • Requires user name & non-MCC email address
    • Instructions will be sent to non-MCC email
• Wi-Fi Network: MCC-Guests

  MCC-Guests WiFi network is for non-MCC individuals ONLY - Faculty, Staff & Students will be unable to access

  HOW TO CONNECT

  • Select the MCC-GuestNetwork
  • Click Connect</strongor Join this Network
  • Internet browser opens to a login page
  • Under Sign-on, click on Create an Account
  • Complete the info and enter a valid email address
  • Click Registerto receive Account Creatednotification page
  • Check email for usernameand password(may take 3-5 minutes to receive)
  • Go back to connect, enter info and sign-on
  • Click Accepton Acceptable Use Policy page
  • Click Continueto connect to the network
  • Access valid for 24 hours