HighlanderOne Card
You may have questions about the Highlander OneCard, your official MCC ID card. Below, we’ve addressed some of your most frequently asked questions. For additional questions, please call the Card Office at 299-8300.
How can I use my Highlander OneCard?
Besides identifying you as a student, which entitles you to certain benefits, it is the primary vehicle by which you will receive financial aid or general refunds from the college. The card can be used for all existing ID card services, such as checking out library books, purchasing items from our bookstore and dining facilities, and printing and copying in the library and in campus labs. You can also open a OneAccount checking account and use your card as a debit card off campus where MasterCard is accepted. Your ID card should be carried with you at all times while on campus for identification as an MCC student.
When will I get my Highlander OneCard?
Within two hours of registering for classes, your name will appear in the college’s card system. You can then go the Card Office in the LTC to have your picture taken for your ID card. You will need to have a federal or state picture ID for verification of identification. After verification of information, the card will be sent directly to the address you provided to the Card Office. If your card is not received within 10 days, inform the Card Office at 299-8300.
What if I have a change of address?
If you need to update your address, please change it either in WebAdvisor by logging on to www.mclennan.edu, stop by the Admissions office in the Student Services Building, or fax changes to 299-8694.
Once I get the card, then what do I do?
When you receive your card in the mail, it will be accompanied by a letter explaining how to go online and activate your card. Approximately two hours after activating the card online, it will be ready to use. Activation is required to access all campus services and to obtain any financial aid or refunds from the college. Therefore, it is important that you activate your card immediately upon receipt to avoid any delays in accessing campus services. Visit www.highlanderone.com for a tutorial that will acquaint you with the different capabilities of the card.
What is the OneAccount?
It is an FDIC-insured checking account that enables you to use the Highlander OneCard at any of the locations MasterCard Debit is accepted. Cardholders can get cash from ATMs, write checks, send and receive money electronically from their accounts, and monitor the details of their accounts online. Your User ID, password, and ATM PIN are set up during activation process.
Does Higher One run a credit check?
No. Higher One offers an OneAccount to all students, faculty and staff regardless of their credit history.
Is the Highlander OneCard a credit card?
No. Even though the card bears the MasterCard logo, it is NOT a credit card. It can be used as a debit card if you choose to open the OneAccount.
How do I receive my financial aid and refund disbursements at McLennan Community College?
With the Highlander OneCard, financial aid and refund disbursements are delivered to you in the way that you choose. When activating your card online, you can select the method you prefer for receiving your funds:
- Open the Highlander OneAccount, an FDIC-insured bank account. Funds will be direct deposited to this account.
- Have funds direct deposited to the bank of your choice.
What are the advantages of having my financial aid and refunds directly deposited to my Highlander OneAccount?
By electing to have your financial aid and other refunds deposited directly into your Highlander OneAccount via an Easy Refund, you have access to your monies quickly and easily. The Highlander OneAccount is an FDIC-insured bank account that has no monthly fees and no minimum balance. When money is deposited into your account, you will receive an Easy Refund e-mail confirmation. Then you can use your Highlander OneCard to access your money or make purchases anywhere MasterCard is accepted. In addition, you will be able to see the details of your Highlander OneAccount by accessing your statement at www.highlanderone.com. Again, you must remember the User ID and password you selected during activation.
What happens if I elect to have my financial aid and other refunds directly deposited to another bank account?
You must activate your Highlander OneCard and select the option to have your monies directly deposited into another account. You will then be required to print, complete and mail the Third Party Form (available at www.highlanderone.com) to the address indicated on the form. When Higher One receives the form and your monies are made available by MCC, your funds will be deposited into your designated bank account in one to three business days.
Are there fees associated with using the Highlander OneAccount?
There can be usual and customary fees associated with the Highlander OneAccount:
- If you use a Higher One ATM machine, you will not be assessed a fee.
- If you use an ATM that is not a Higher One designated ATM, you will be assessed a fee by that specific institution in addition to a $2 per transaction fee charged by Higher One.
- If you initiate a debit purchase, by entering your PIN number instead of a signature-based credit card transaction, you will be assessed 50 cents per transaction. Selecting “credit” instead of “debit” only makes it a signature-based transaction and not subject to the PIN fee – it is still a debit charge.
Is there a maximum amount I can withdraw on a daily basis through my Highlander OneCard?
Yes, there is a maximum daily PIN withdrawal of $500 and a maximum limit of $2,500 on any signature-based debit card transactions. This means if you have made off-campus purchases for $150 by using your PIN, you can only withdraw $350 at the ATM. Conversely, if you made the same $150 transaction using the signature-based “credit card” option, you could still withdraw $500 at the ATM.
Can I put money into my OneAccount through the MAC Express machine on campus?
No. Money can be deposited to your One Account only by mail, electronic transfer from another bank, or by the “Send Money” option from the online account. MAC Money deposited in the MAC Express machine in the LTC is for on-campus use only. Due to banking regulations, refunds for erroneous deposits cannot be made. For more information, call 299-8300.
If I have a OneAccount and MAC Money on my Highlander OneCard, how will the retailer know which account to charge from?
Purchases to vending machines and copiers are automatically charged to your MAC Money account. The bookstore is the only retailer that accepts both Mac Money and debit charges. You will need to designate which form of payment you want to use.
What happens if I never activate my Highlander OneCard and I am due financial aid or other refund?
You will be sent an e-mail notification indicating that MCC has processed a financial aid disbursement or a refund for you. It will advise you to log on to www.highlanderone.com to activate your card and select your payment method. Failure to activate your card and select a payment method results in your financial aid or refund being held for 90 days before it is returned to the college. During this time, the college is unable to override the system and issue the refund
What happens if I incur charges at MCC after my financial aid or refund disbursement is processed?
You are responsible for payment of these charges.
What if I have questions concerning my financial aid or refund disbursement?
Please contact the Business Office at (254) 299-8627.
What if I have questions concerning the use of the card?
Please visit www.highlanderone.com.
or e-mail highlanderone@mclennan.edu. If you prefer, you may stop by
the Card Office located in the Learning Technology Center, Monday through
Thursday from 8 a.m. to 5 p.m., or call 299-8300.
What if I have questions concerning my banking options?
The fastest and easiest way to get answers to your questions is through Easy Help at www.highlanderone.com. You can also contact Higher One by phone at the number listed on the back of your card or by using the red phones (Hot Line) located on the computer bank of the second floor of the LTC or in the library..